Recruiting, hiring, training and retaining reception staff is always a burden in the salon environment and affects the quality of customer service more than any other aspect of the salon. 71% of senior business leaders say that the "Customer Experience" is the next competitive battleground. Introduce your clients to the ultimate in customer service while keeping your overhead under control.
Research shows that roughly 75% of first time callers that are put on hold or sent to voicemail will hang up and call somewhere else. The telephone is your best source of new clients and the first impression of your business is heavily impacted by how those calls are handled. Without the personnel and technology resources of your larger competitors, what can you do to maximize this important resource?
Virtual Front Desk is a hosted reception service that gives your business a competitive edge! We take care of the technology, expensive phone equipment, computers, personnel, and office space, while you are free to focus on your clients in-salon.
